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Basics
Features
Troubleshooting
How Do I subscribe
to Dome-L?
Fill out the online form. Make sure
you give enough information so that it is clear that you are in the
planetarium field. You will get an invitation from Topica.
Follow the directions in the email to finalize the subscription.
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How do I
unsubscribe from Dome-L?
Send a message from the subscribed email address to
Dome-L-unsubscribe@topica.com
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How do I change
the email address I use for Dome-L?
There are a couple of ways to do this.
1.
PREFERRED METHOD: Log in to
www.topica.com and change your account yourself. See
"How do I log in to Topica.com to manage my own
email address?". Once you are logged into Topica, click on
MyTopica (at the top of the page), then click “Email Addresses” on
the left side of the page, click “New Address,” add your new
address, then delete your old address.
2.
The brute force method: unsubscribe
from Dome-L with your current address and then go to the
online subscription form and fill that out.
You will get an invitation from Topica. Follow the directions
in the email to finalize the subscription.
3.
If you no longer have access to your old email address,
simply fill out the online subscription form
and make a note that this is an address change and give the old
email address in the comments area.
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How do I get each
message individually, rather than as a digest?
Your welcome message had instructions on how to do this. Look
at “How do I log in to Topica.com to manage my own
email address?” to log in and you can change how you get Dome-L
messages there.
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Why did I get signed up
to get messages in the digest form?
Most people prefer the digest because it means fewer message coming
to their inbox. So, the default for a new subscriber is the
digest form of the list.
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What is the purpose of
Dome-L?
Dome-L is a mailing list for those working in the planetarium
field. The purpose of the list is to discuss issues related to
working in or running a planetarium.
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Who would want to
subscribe to Dome-L?
People working in a planetarium, those in businesses that support
the work in a planetarium (vendors, show creators, voice artists,
space artists, NASA outreach officials, etc.)
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I am not in
the planetarium field but would like to learn more about space and
astronomy, is Dome-L a good place for that?
No. Dome-L focuses on such exciting issues as: what kind
of seats work best in a planetarium, light bulbs for star
projectors, the best way to deal with rowdy 3rd graders
during a show, ticketing systems, etc. While there are
sometimes discussions about space and astronomy, they are related to
teaching in a planetarium and not general knowledge questions.
Planetarium.Net might be opening a list for general astronomy
learning in the future.
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What is the
difference between Dome-L and Planetarium.Net?
Dome-L is an email list. Planetarium.Net runs Dome-L and also offers
a web-based community for people in the planetarium field.
Each of these are separate services but you can subscribe to both
through the same form. You will need
to log in to each of these services separately.
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Can I see a
list of all Dome-L subscribers?
No. This feature has been discontinued at the request of a
number of subscribers who were concerned about privacy and spam.
At least 2 attempts to gain the list of addresses by spammers have
been directed at the moderator. If you need the address of a
specific Dome-l subscriber, send a message to the list!
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How can I find the
Dome-L archive or see old messages I missed?
Log into Topica.com and click Dome-L. You can see and search
all of the old messages from Dome-L. See “How
do I log in to Topica.com to manage my own email address?” for
information about logging into Topica.com.
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What is Topica.com and
why is it used for Dome-L?
Topica.com is a commercial email service but has a free service for
mailing lists. It has a number of features that make list
moderation easier and, because it is not affiliated with a specific
institution, any change in list moderation will be easier. The
Dome-L moderator is constantly assessing the viability of the
service and looking at potential new options for the future.
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How do I log in to
Topica.com to manage my own email address?
1. go to www.topica.com If you
are not on any other lists with Topica, do the following:
2. Click 'sign up now' at the top of the page
3. Fill out the sign up form (make sure you put
in the email address that you have subscribed to the dome-l list)
hint, unclick the "Please keep me informed of Topica news and
features."
4. You can scroll down the next screen and
click continue at the bottom (unless you want to subscribe to other
email interest lists).
5. Check your email. For security,
Topica makes you click a link in a confirmation email. All you
have to do when you get the email is click the link and you are
done.
Setting up an account with Topica will enable
you to: change the way you get messages (individual or digest), read
Dome-L on the web and search archives, turn your subscription off
and on when you go on vacation, etc.
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How do I report a
problem with Planetarium.Net or Dome-L?
AFTER you have reviewed this FAQ list and
worked through the steps mentioned here, if your problem is still
unanswered, then submit a trouble report.
If the answer to your problem is on this page, you will simply be
redirected here!
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I am a Dome-l
subscriber and I have stopped getting email from the list, what is
the problem?
There could be a number of problems and here are some steps to take
to find out what is wrong:
1.
Check the Planetarium.Net homepage.
Any known problems affecting the whole list will be noted in the
News space at the top of the page.
2.
Check your email address status with Topica.com ( See “How
do I log in to Topica.com to manage my own email address?”)
3.
Make sure you are still subscribed to Topica.com and that
your status is “on.”
4.
If your email address is still on the list and the account
was not off, then:
a.
Your email server administrator might have installed
filtering software that blocks “mass” email or is specifically set
to block Topica.com. Contact your IT department or whoever
provides your email service to see if they can allow Dome-L to come
through.
b.
If you have Yahoo, check your bulk mail folder to see if your
Dome-L mailings are there (other services have similar features,
check these first!).
c.
Check the settings of any personal filtering you might have
in your email program (Outlook, Messenger, etc.) to see of Dome-l is
being automatically deleted.
5.
If you have completed this steps and are still not getting
Dome-L, then submit a trouble report.
Do NOT email the moderator with a problem because you will simply be
redirected back to this FAQ page.
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I did not do
anything rude or offensive and my email address does not appear to
be on Dome-L or was turned off. Why?
1. Your address was probably “bouncing” to the list. If your
email server returns an email to Dome-L, saying your account is bad
(this could happen if your email account no longer exists, your
email server happens to be down when a Dome-l message was sent,
squirrels have chewed through a line delivering the email to you, or
any number of reasons) then Topica turns your account off to
keep bad email address from jamming the system. Most of the
time this is temporary and your account will be restored. If,
however, your account bounces more than 5 times, it is deleted from
Dome-L. Just go to the online form and
re-subscribe.
2. You went out of town and turned on one of those
annoying auto-responders saying you are out of town. These
vacation messages come back to the list each time Dome-L goes to
your email and the moderator has to deal with them. He has
probably turned off your account. See “How
do I log in to Topica.com to manage my own email address?” to
turn your account back on.
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I sent a message to
Dome-L and I got a rejection message from Topica.com saying I must
be a member of the list, why? Am I a bad person?
While it is possible you might be a bad person, that is probably not
the reason for the rejection.
1.
Only subscribers can send messages to the list. Make
sure you are subscribed to Dome-L. (See How
do I log in to manage my account? To determine whether your
address is subscribed).
2.
You MUST send to the list from the email address that is
subscribed to the list (this is how Dome-L “knows” you are a
member). This is a very common issue for people who have
addresses that forward or have had aliases set up when email changes
(particularly at colleges and universities). For example if
you subscribe as bob@greatcollege.edu but your email return address
or your “real” email address is bob.sunshineserver@greatcollege.edu,
even though they go to the same email box, you will get Dome-L ok
but, you will not be able to send to the list.
3.
If these issues are not involved, then fill out a
trouble report. Copy and paste
the body of the rejection email into the trouble report.
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I did NOT get a
rejection email from Dome-L but an email I sent has not appeared on
the list, what happened?
If you get no email digest at all, make sure you check the
Planetarium.Net homepage for any known
technical issues.
1.
If you get the digest form of the list, your message might
not come out until the next day, wait and see if it comes out in the
next digest.
2.
Each message is individually examined for content by a
highly-trained list moderator. While this person is
exceptional and efficient, sometimes life happens and messages are
not put through to the list within 24 hours. Please wait for a
couple of days before questioning whether the message went through
to the list.
3.
The moderation of messages occurs at different times of the
day depending on the moderator’s schedule. If a message goes
through later in the day, it is possible it might not get looked at
until the next day (meaning it will be the day after that before it
is published).
4.
Think about the message you sent, was it potentially
offensive, inflammatory, or unrelated to the list purpose? If so, it
was probably rejected by the moderator, however, you will usually
get an explanation by email if this is the case.
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I sent an email to the
list and I am already getting people replying back to me. I
have not seen the message appear on the list. How is this
possible? Is something wrong with my subscription?
Probably not. Some people choose to get each message from
Dome-l individually. If an account is set to get each
individual message sent to the list, then each message comes through
to them instantly. If you get the digest, then it might be the
next day before you see your message.
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